top of page
Logo Solution Partner BizApps WCS 2023.png

Home - Solution - Artificial Intelligence - AI on ERP & CRM - Service

AI-powered assistance that helps business professionals

Resolve service cases faster with AI-assisted responses

Resolve customer issues faster, with more relevant and personalized recommendations.

 

Challenges​

  • Difficult to scale personalized service

  • Agents under pressure to resolve multiple cases quickly

​

With Copilot in Dynamics 365 Customer Service​

  • Draft messages with one click, from emails to chat responses

  • Generate content in context with live conversation and trusted support resources

  • Resolve high volumes of cases thoroughly and efficiently

  • Improve CSAT and agent productivity

Enrich self-service with conversational AI

Enable customers to self-service with intelligent, conversational bots trained on trusted support content.

 

Challenges​

  • Difficult to scale personalized service

  • Agents under pressure to resolve multiple cases quickly

​

With Copilot in Power Virtual Agents​

  • Provide human-like conversational support

  • Resolve cases efficiently with trusted websites, knowledgebase articles, internal resources

  • Resolve high volumes of cases thoroughly and efficiently

  • Improve CSAT and reduce human fallback

Copilot in Dynamics 365 Customer Service

Copilot provides agents with 24/7 AI-powered assistance to help them find resources that will help resolve issues faster, handle cases more efficiently, and automate time-consuming tasks so agents can focus on delivering high-quality service to their customers.

​

​Copilot can help create relevant and personalized email responses to customer queries in seconds. Once Copilot synthesizes information and suggests an email draft, agents can review and modify the content before sending it to the customer.

 

​

Are you ready to take your business to the next level?

​Want to upgrade your Dynamics AX to Dynamics 365 FO? Take a look at PT Wahana Ciptasinatria. WCS is a trusted Microsoft partner with extensive experience in implementing Dynamics 365. We can help you implement Dynamics 365 successfully and achieve your business goals.

Upgrade your Microsoft ERP

Experience limitless Microsoft Ecosystem by upgrading your ERP to Microsoft Dynamics 365, Your last major ERP upgrade

WCS-Wahana Ciptasinatria-Dynamics 365 Customer Service1.webp

Dynamics 365 Copilot

Dynamics 365 Copilot from Microsoft brings the power of AI capabilities into ERP software. Partnering with WCS helps create ideas and content faster, complete time-consuming tasks, and gain insights and next-best actions—just by explaining what's needed.

​

AI-powered assistance that helps business professionals​

  • Generate ideas and content faster

  • Perform and automate tasks faster

  • Get insights and the next best actions

​

Key differentiation:​

  • GPT-powered copilots for every job role

  • The copilot feature is built natively in Dynamics 365

  • Powered by Azure OpenAI Services

  • Empowering responsible and impactful AI practices

  • Secure company data – your data is your data

laptop

Business Application

Make it easy to run business operations cost-effectively from the best software tailored to your style.

WCS - Dynamics 365 FO.png

Dynamics 365 FO

Increase Productivity with Intelligent Business Applications

ERP for Enterprise

WCS - Dynamics 365 Business Central.png

Dynamics 365 BC

Connect operations across your small or medium-sized business

ERP for Business

WCS - Microsoft Office 365.png

Microsoft 365

Make workers more effective and efficient with awesome worksheets anywhere

Modern workplace

WCS - Azure.png

Microsoft Azure

Go beyond boundaries with a reliable, trusted and secure Microsoft Cloud

Cloud

WCS - Power BI.png

Power BI

Turn your company data into rich visuals to make business decisions easier

Business Intelligence

Services

Implementation
Business Analytics
Cloud Service
Software Upgrade
Support and Maintenance
Networking
 

bottom of page